At Matrayama, customer satisfaction is our top priority. However, we have established the following refund policy to ensure transparency and clarity for both customers and our platform. By using our services, you agree to the terms outlined below.
- General Conditions for Refunds
- Refunds will only be issued for cases that comply with the terms mentioned in this policy.
- Refunds are applicable in cases of:
Defective or damaged products/services.
Non-delivery of promised services.
Incorrect or mismatched items delivered.
- Refunds will not be issued for:
Change of mind after purchase.
Products/services intentionally damaged or used.
Items bought during a clearance sale or under non-refundable categories.
- The refund request must be initiated within 7 days of the transaction.
- Eligibility for Refund
To qualify for a refund, the following conditions must be met:
The product/service must be unused and in its original condition.
The refund request must include proof of purchase (order ID, receipt, or transaction details).
Digital products or subscriptions are only refundable if the issue is related to technical faults or failure to deliver.
Refunds will only be processed after a thorough investigation of the claim.
- Process for Requesting Refunds
- Customers must initiate a refund request via email or the Refund Request Form on our website.
Email: [email protected]
Contact Form: [Insert Link]
- The refund request should include:
Customer’s full name and contact details.
Order ID or transaction reference number.
Reason for requesting the refund (with supporting evidence if applicable).
- Refund requests will be acknowledged within 48 hours and processed within 7-10 business days after approval.
- Refund Methods
Refunds will be credited back to the original payment method (credit card, debit card, UPI, etc.).
For COD (Cash on Delivery) orders, the refund will be processed via NEFT/IMPS to the customer’s bank account after submitting necessary bank details.
In case of payment gateway delays, please allow additional 5-7 working days for the refund to reflect in your account.
- Non-Refundable Scenarios
Refunds will not be applicable in the following situations:
- If the product/service was purchased under a “No Refund Policy” or during a promotional sale.
- If the refund request is initiated after the eligible time frame (7 days).
- Failure to provide required documentation or proof of purchase.
- Products returned without prior approval or communication.
- Items damaged due to misuse, negligence, or improper handling.
- Cancellation and Refund Fees
If the order is canceled before shipment, a full refund will be issued.
For cancellations after shipment, shipping and handling charges will be deducted from the refund amount.
Payment gateway charges, if applicable, are non-refundable.
- Digital Products and Services
- For digital products, refunds will only be issued in cases of:
Technical faults or non-accessibility of the product/service.
Incorrect product/service delivery.
- Subscriptions or memberships will not be refunded if partially used.
- Customer Responsibility
Customers are responsible for providing accurate account details for refunds.
Matrayaama will not be liable for failed transactions due to incorrect bank or payment details provided by the customer.
Please ensure all communications are made through official channels for better assistance.
- Dispute Resolution
If there is a dispute regarding the refund, customers can contact our grievance redressal team at grievance@[YourDomain].com.
All disputes will be resolved as per company policy and applicable laws.
- Changes to Refund Policy
We reserve the right to modify or update this policy at any time without prior notice. All changes will be posted on our website, and it is the customer’s responsibility to review the policy before making a purchase.
Contact Us for Refund Queries
If you have any questions or need further assistance, please reach out to our support team:
Email: [email protected]
Phone: +91-7579620706
Timings: Monday to Saturday, 9 AM to 6 PM